We know what it takes to be the LEADER. Customer Management Systems is an outsourced Business Development Center. We offer Phone Training and Follow-up Services to the automotive industry. Customer Management Systems is committed to improving the automotive customer experience and customer/dealer relationship by raising the standard for follow up services and phone skills through improved customer/dealer communications.
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FREE DEMO In these economics times it is very important for all of us to focus on our existing customers and making sure we continue to earn their business. We all have heard the statement œit is easier to keep your current customers than to go out and get new ones. Well, it is also cheaper. No one can afford to lose business in these times, and certainly not over small details that can easily be fixed through proper communication. Most customers go elsewhere because the correct person did not even know about their concerns. Therefore, the issues went unresolved. ​

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Our Commitment We're committed to improving the automotive customer experience and customer/dealer relationship by raising the standard for follow up services and phone skills.​